Field Notes
How we evaluate, run and secure the technology behind your hosting, websites and AI-powered services — written in plain language for the businesses we serve.
We put a lot of engineering into decisions our clients never have to think about. This is where we show our work.
AI Bake-Off, Part 2: The Results
The results are in. Which voice, transcription and phone-brain engines won our head-to-head bake-offs, the numbers behind each verdict, and what changed on our production floor — where the leaner, cheaper option won every time, but only the measurement proved it.
Read the post →How We Bake Off Our AI Stack
Every AI engine we run — the voices that answer phones, the transcription that reads calls, the models that reason about your requests — had to win a head-to-head competition to get there. Here is our evidence-driven evaluation program: same inputs, competing engines, automated scoring, and a retirement plan for the losers.
Read the post →